Q. What time is check in?
A. In order for our cleaning team to have they time the need to make our properties ready for each guest's stay, check in time is 4pm. If the property is ready sooner, we can sometimes accommodate earlier check in's. But this depends on many factors, so we're unable to guarantee early check in's.
If you arrive in town early, there are plenty of things to do while you're waiting... like grab some lunch, visit the Yellowstone Historic Museum, enjoy a movie at the IMAX theater, visit the Grizzly & Wolf Discovery Center, and more! See our Things to Do in West Yellowstone page for the full list of activities and adventures you can have right here in town!
Q. What time is check out?
A. It takes quite a bit of time to clean a cabin or mountain home, so our check out time is 10 a.m. We appreciate your cooperation in advance to be sure you are ready to depart the property by 10 a.m. on your check out day.
Q. When do I receive my check in / check out instructions?
A. Seven days before your arrival, we will email you your Pre-Arrival Information which includes check in / check out instructions, the property address, detailed directions to the property and parking information.
If you need to map out your driving directions, simply map your way to West Yellowstone, MT or Island Park, ID (depending on the property you're staying in and the direction you're coming from), and the directions you receive in the Pre-Arrival Information will guide you from there.
Q. What are the nearest airports?
A. The Yellowstone Airport (WYS) is about 3 miles north of West Yellowstone. It's very small and has limited service. There is also Bozeman Yellowstone International Airport (BZN) 91 miles north of West Yellowstone via Hwy 191, and Idaho Falls Regional Airport (IDA) 109 miles southwest of West Yellowstone via Hwy 20.
Most people fly into Bozeman or Idaho Falls and enjoy the scenic drives from each.
Q. Can I bring pets?
A. Yes, all of our cabins and mountain homes are pet friendly! We simply require a $25 non-refundable pet deposit.
Please let us know if you will be bringing pets so the cleaning crew can plan for a few extra touches (in case the guests coming after you are not "pet people").
Q. Do I need to bring bed linens, soaps, toilet paper, etc.?
A. No. For your convenience we supply all bed linens, towels, kitchen and bathroom soaps, toilet paper, laundry detergent and even kitchen spices.
Q. What is your nightly minimum stay?
A. We generally require a 3-night minimum stay. However, we do make exceptions in situations where there is a 1 or 2 night gap between two reservations that are already booked. For these instances, please contact us by phone or by sending a message via the "Ask a Question" button on the property's page. Or by using the form on our Contact Us page.
Q. What is your booking policy?
A. We simply require a 50% deposit, with the remaining balance due 30 days before arrival.
Q. What forms of payment do you take?
A. We accept Visa, Master Card, Discover and also checks (or cash if you happen to be in the area when booking your reservation and we're available to collect). For credit cards you can either pay securely through our website or over the phone. If you would like to pay via check, you will need to call us or specify that in your inquiry (through the "Ask a Question" button on the property page) in order to complete your reservation process.
Q. What is your cancellation policy?
A. If you need to cancel, please do so 60 days or more prior to your arrival date for a full refund. Cancellations that are less than 60 days prior to arrival will result in forfeiture of your deposit, unless we are able to re-rent your cancelled dates.
Q. Is there a maximum number of people?
A. Each property has its own occupancy level. You can view these by visiting the list of properties on the Properties page. We thank you for respecting these occupancy maximums. If there is a violation of the occupancy maximum, we will have no choice but to evict the tenants without refund.
Q. What if we have a maintenance emergency during our stay?
A. We live close by, so simply give us a call and we'll get it taken care of for you.